Delivery Policy

• • Delivery slots are allocated on a first-come, first-served basis.
  • The recipient’s name and contact number must be provided if they differ from the purchaser.
  • The recipient is responsible for verifying the cake upon delivery (e.g. flavour, design, message, and accessories).
  • The recipient must be present during the selected delivery window. If no one is available after a 5-minute waiting period, the driver will return the order to our shop.
  • Re-delivery requests are subject to availability and additional charges. Alternatively, self-collection for cakes that have not been delivered successfully can be arranged during operating hours on the next working day.
    
  • Delivery rescheduling is subject to driver availability.
  • Deliveries do not include setup or unboxing. Drivers are responsible only for safe delivery.
  • If instructions are given to leave the order unattended, we will not be responsible for the condition of the items thereafter.
  • The recipient is responsible for checking the order upon receipt. Any issues must be raised immediately with the driver.
  • Subsequent disputes will not be entertained.
  • A complete and accurate delivery address (including unit number and postal code) must be provided. We are not responsible for incorrect deliveries due to incomplete information.
  • Standard cake orders should be placed at least 3 days in advance.
  • Customised cake orders should be placed at least 7 days in advance.

Collection Policy

• • Cakes not collected by closing time will be held for collection on the next working day.
  • Cakes not collected within 24 hours of the specified date and time will be discarded. No refunds will be issued.
  • Late collection (subject to staff availability) will incur a surcharge of $10 per 10-minute block.
  • Customers are required to check their order upon collection (e.g. flavour, size, message, and accessories).
  • We will not be liable for any damage once the cake has left our premises.
  • The person collecting the cake is responsible for ensuring the order is correct and in good condition.
  • Any concerns must be raised at the point of collection.
  • Subsequent disputes will not be entertained.

Frequently Asked Questions

Q: Can I authorise someone else to collect my order on my behalf?
Yes, you may authorise another person to collect your order. The authorised person must provide the order number and the name of the original purchaser upon collection. We will not release the order if we are not given the order number. 

Q: Can I change my collection or delivery time?
We will do our best to accommodate changes, subject to availability. Please contact us via WhatsApp at 8308 9396 or call 8807 8419 to request any amendments. If the change can be accommodated, you will be required to confirm the request via whatsapp for record purposes.

Q: I am unable to collect my cake on time. What should I do?
If you are unable to collect your cake before closing time (6:30 PM on weekdays and 6:00 PM on weekends), we will store it in our refrigerator for collection on the following day.

If you anticipate arriving after closing hours and a staff member is available to assist, a surcharge of $10 per 10-minute block will apply.

Cakes not collected within 24 hours of the specified date and time will be discarded. No refunds will be issued.

Q: I am unable to receive my delivery. What should I do?
Please ensure that you or the designated recipient is present at the delivery location. Our delivery personnel will contact you upon arrival.

If the recipient is uncontactable after 5–10 minutes, the driver will proceed with subsequent deliveries and return the cake to our shop. Redelivery can be arranged (subject to availability and additional charges).

For safety and quality reasons, we do not leave cakes unattended outside premises due to:

Contamination: We will not know if anyone or anything will come into contact with our products and contaminate them during the process. 

Temperature: Most of our products are temperature sensitive so they will not last outdoors in the Singapore heat for an unknown period of time. Our products may melt, or turn bad.

Damage: We will not know if anyone or anything will come into contact with our products and damage them during the process. 

Q: Can I arrange my own courier for collection?
Yes, you may engage a third-party courier. However, we will not be liable for any damage incurred during delivery by external couriers.

A photo of the cake will be taken upon handover to confirm its condition. The courier must present the order number before collection. We will not release the order if we are not given the order number.